Return and refunds

In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer service Center is always at your service.

14 Days Returns

If you’re not happy with your purchase and would like to return a product, please contact us within 14 days of receiving your order.

You will need to provide your order number and the reason for returning the product along with photographic evidence of the item received.

Only once the item is returned to us and verified, can we determine if a refund is due.

All returned products must be in their original condition and with the packaging intact.

No product will be accepted returned without prior information and confirmation from us.

Refunds will be done within 7 days after we have received the item.

Is shipping refunded on return?

All costs associated with the return of the product remain the only responsibility of the customer.

Let’s find a Solution… the Steps to get in touch…

Please contact us immediately describing the issue in detail, including the reason why you want to return the item, along with your order number and proof of defective, incorrect or not as described items.

Please send us a clear picture or video of the problem to support@survivalskills4u.com or contact us on facebook through our facebook page, all messages will be answered within 24 hours.

Our responsibility

If our company is responsible for the issue, we will allow a return to our warehouse for a replacement. Once we receive the item, we will offer a free replacement at our expense. Or a refund will be issued within 7 working days back to your credit card with which the order was made.

Customer’s responsibility

If you have ordered an incorrect size, product or simply want to exchange the item, we can also allow a return. The customer will be responsible for the shipping fee for an exchange, and we will refund the original product cost minus a 20% restocking fee receiving the returned item. All shipping fees are non-refundable.

Order cancellation

We can only accept cancellations within 24 hours of the original ordering time. Once the order has been despatched, we can’t recall it or cancel it.

Any cancellation on an order made on survivalskills4u.com will be subject to a cancellation fee of $5.00 regardless of the time elapsed since the order (even if it is only a second) since our banking and payment gateway partners charge us for cancellations.

Notes about Warranty

Our warranty does not apply to products listed in the following categories: clearance items and personal hygiene products.