Q & A

Questions And Answers. FAQs

Will there be a shipping confirmation once the order is placed?
Yes, via email.

How long does shipping take?
1-4 weeks.

I ordered multiple items, why did I only receive one? 

We have multiple suppliers, some of which only focus on creating specific items. Due to this, it is very possible that you may receive an item separately from the rest of your ordered products.

Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way! – It’s cheaper for us to work this way.

How do I track my package?
We will send you an email confirmation containing your tracking information as soon as your order has shipped. You can follow your order by clicking the link in the mail.

Please note that it can take up to 3-7 days for the tracking information to be updated on shipping companies websites.

I did not get a tracking number, what do I do?
If you did not get a tracking number after 7 days of placing your order you can simply email us and we will gladly provide you with one.

Do you ship internationally?
Yes! We sure do ship worldwide. Generally, most orders can be delivered within 7-18 days but it can take longer. All orders are normally delivered within 30 days, but it all depends on your location and our stocks location.

Will you be adding more products?
We are focused on sourcing the best products to our customers. We are constantly researching and adding new quality products to our store.

Do you price match? – I have seen the products cheaper elsewhere…

No! – We know we have fair prices and do not work that way. If you subscribe to our newsletter you will – from time to time – get some very great discounts that sure will beat any competitors prices.

Can I pay with Paypal, Payza, Moneygram etc.?

No, We use Stripe. It’s a business decision.

How can I contact you?
You can contact us by emailing support@survivalskills4u.com